Voice AI for medical practices. Automate all outbound calls to insurance and pharmacies. Get paid more, faster.
Voice AI for medical practices. Automate all outbound calls to insurance and pharmacies. Get paid more, faster.
Effective December 12, 2023
Acceptance of Terms
These Terms of Use (the “Terms”) form a binding contract between you as a user (“you” or “your”) and Standard Practice AI Inc. (referred to as “Standard Practice,” “us,” “our,” or “we”). These Terms apply to your use of (a) our website located at www.standardpractice.ai and all of our other websites to which these Terms are posted (collectively the “Site”); (b) our web application or other application(s) to which these Terms are posted (collectively, the “App”); and (c) any services, content, communications, and product features relating to the Site and Platform (together with the Site and the Platform, the “Services”). By accessing and/or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you may not access or use the Services
NOTE: THESE TERMS CONTAIN AN ARBITRATION PROVISION WITH A CLASS ACTION WAIVER AND A WAIVER OF THE RIGHT TO A JURY. PLEASE REVIEW THE RELEVANT BELOW BEFORE DOWNLOADING OR USING THE APP OR OUR SERVICES.
Modification of Terms
Standard Practice reserves the right to amend these Terms at any time and will notify you of any such changes by posting the revised Terms on its website, www.standardpractice.ai. If we make material changes to these Terms, we will provide you notice of such changes before they become effective. You should check these Terms on www.standardpractice.ai periodically for changes. We will date the terms with the last day of revision. Your continued use of the Services after any change to these Terms constitutes your agreement to be bound by any such changes. Standard Practice may terminate, suspend, change, or restrict access to all or any part of the Services without notice or liability.
Privacy Policy
Please read the Standard Practice Privacy Policy carefully for information relating to our collection, use, and disclosure of your personal information. By accessing or using the Services you agree to Standard Practice’s Privacy Policy.
Please note that we share your information with certain third-party vendors (“Vendors”) to enable them to provide some of the Services. Please also note that we may collect information regarding any device through which you access the App (an “Authorized Device”), such as IP address, internet and telephone network provider (“Internet and Telephone Provider”) or mobile network provider (“Mobile Provider”), mobile carrier, mobile browser type, timestamp, time zone, information about the speed, bearing, orientation, and altitude of an Authorized Device, or other device-identifying information. We may also collect precise geolocation data from or about your Authorized Device, which may be expressed by latitude-longitude coordinates obtained through GPS tools, WiFi data, cell tower triangulation or other techniques. Our use of such information is described in our Privacy Policy.
Overview of Services
As part of the Services, Standard Practice offers software and other products that facilitate workflows in administrative healthcare operations.
Use of the Services
You may not use the Services in any manner that may impair, overburden, damage, disable or otherwise compromise: (a) Standard Practice’s Services; (b) any other party’s use and enjoyment of the Services; or (c) the services and products of any third parties including, without limitation, any Authorized Device. You agree to comply with all applicable laws and regulations governing the downloading, installation and/or use of the Standard Practice Web Application (the “App”), including, without limitation, any usage rules set forth in the online application store terms of service.
You are responsible at your sole cost for all equipment, data and Internet access necessary to use and access the App and Services. You acknowledge that your agreement with your Internet and Telephone or Mobile Provider will apply to your use of the App. You acknowledge that you may be charged by your Internet and Telephone or Mobile Provider for data services while using certain features of the App or any other third-party charges as may arise and you accept sole responsibility for such charges. If you are not the bill payer for the Authorized Device being used to access the App, you will be assumed to have received permission from the bill payer for using the App. You must also ensure that your use of the App is not in violation of your Internet and Telephone or Mobile Provider agreement or any wireless data service agreement.
By submitting documents, including documents containing medical and insurance information, you agree that you are disclosing the documents to Standard Practice and expressly authorize Standard Practice (and any applicable Vendor or Merchant) to review and use the contents of each document as it deems necessary in order to conduct the Services (in accordance with the Privacy Policy).
In order to allow you to use certain Services, we may be required to verify your identity. You authorize Standard Practice to make any inquiries we consider necessary to validate your identity. These inquiries may include asking you for further information, requiring you to take steps to confirm ownership of your email address, or verifying information you provide against third-party databases or other sources. If you do not provide this information or we cannot verify your identity, we reserve the right to refuse to allow you to use the Services.
Application License
If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App, on wired or wireless electronic devices, and to access and use the App, on such devices strictly in accordance with the terms and conditions of this App license contained in these Terms.
Updates to Application
From time to time, Standard Practice may automatically check the version of the App installed on the Authorized Device and, if applicable, provide updates for the App (“Updates”). Updates may contain, without limitation, bug fixes, patches, enhanced functionality, plug-ins and new versions of the App. By installing the App, you authorize the automatic download and installation of Updates and agree to download and install Updates manually if necessary. Your use of the App and Updates will be governed by these Terms (as amended by any terms and conditions that may be provided with Updates). Standard Practice reserves the right to temporarily disable or permanently discontinue any and all functionality of the App at any time without notice and with no liability to you.
Eligibility
By agreeing to these Terms you represent and warrant to us: (a) that you are at least eighteen (18) years old and the age of majority in your jurisdiction; (b) that you are currently employed by an entity with whom Standard Practice has partnered to provide the Services; (c) that you have not previously been suspended, removed or deactivated from the Services; (d) that your use of the Services is in compliance with any and all applicable laws and regulations.
Standard Practice Accounts
a. Standard Practice Account Creation. In order to use the Services, you must create an account (a “Standard Practice Account”) with Standard Practice. You agree that the information you provide to Standard Practice on registration and at all other times, will be true, accurate, current, and complete, and that you will keep this information
accurate and up-to-date at all times. We also request that you create a password for your Standard Practice Account. You agree not to disclose your password to anyone else, and you also agree you will be solely responsible for any activities or actions taken under your Standard Practice Account, whether or not authorized by you. Please notify us immediately of any unauthorized use of your password or Standard Practice Account. You are responsible for all activities on your Standard Practice Account whether authorized or not. We are not liable for any loss or damage from your failure to comply with these requirements.
b. Identity Verification. You hereby authorize Standard Practice, directly or through third parties, to make any inquiries we consider necessary to validate your identity and/or authenticate your identity and Account information. This may include asking you for further information and/or documentation about your identity, or requiring you to take steps to confirm ownership of your email address, mobile telephone number, and verifying your information against third party databases or other sources. .
c. Limitations on Standard Practice Accounts. You may not create more than one (1) Standard Practice Account. Users who attempt to create multiple accounts may be deemed to have violated these Terms to the extent they are deemed by Standard Practice to have abused the Services, and may be subject to Standard Practice Account suspension or closure.
Notices
We may provide you with notices in any of the following methods: (a) via the Services, including by a banner or pop-up within the applicable Site, Standard Practice Account or elsewhere; (b) by e-mail, sent to the e-mail address you provided us; and/or (c) through any other means, including any phone number or physical address you provided us. Such notice to you will be deemed received and effective upon receipt or twenty-four (24) hours after it was published or sent through any of the foregoing methods, unless otherwise indicated in the notice.
Third Party Services
The Services may contain links to other websites, databases, networks, servers, information, software, programs, systems, directories, applications, products or services, including parties with which we partner (collectively “Third-Party Services”) for your convenience. We are not and cannot be responsible for the content, operation or use of the Third-Party Services. Your use of Third-Party Services is subject to the privacy practices and terms of use established for the Third-Party Services, and we disclaim all liability for such use. You are solely responsible for reviewing any terms of use, privacy policy or other terms governing your use of the Third-Party Services, which you use at your own risk.
User Content
Standard Practice does not claim ownership of the content that you provide, upload, submit or send through the Services or to Standard Practice. You understand and agree that all materials transmitted on or through the Services are the sole responsibility of the sender, not Standard Practice, and that you are responsible for all material you provide, upload, submit or send to or through the Services. When you provide content to Standard Practice or through the Services, you grant Standard Practice (and parties that we work with) a non-exclusive, irrevocable, royalty-free, transferable, and worldwide license to use your content and associated intellectual property and publicity rights in any manner and for any purpose, including to improve the Services and create other products and services. Standard Practice will not compensate you for any of your content. You acknowledge that Standard Practice’s use of your content will not infringe any intellectual property or publicity rights. Further, you acknowledge and warrant that you own or otherwise control all of the rights of the content you provide, and you agree to waive your moral rights and promise not to assert such rights against Standard Practice.
Feedback
If you choose to provide input and suggestions regarding problems with or proposed modifications or improvements to the Services (“Feedback”), then you hereby grant Standard Practice an unrestricted, perpetual, irrevocable, non-exclusive, fully paid, royalty free right to exploit the Feedback in any manner and for any purpose, including to improve the Services and create other products and services.
Prohibited Conduct
BY USING THE SERVICES YOU AGREE NOT TO:
a. breach these Terms or any other agreement between you and Standard Practice or violate any Standard Practice policy;
b. access or use any part of the Services for any non-personal, commercial purpose;
c. access or use the Services for any fraudulent, illegal or immoral purpose or violate (or attempt to violate) any law, statute, ordinance, or regulation;
d. attempt to gain unauthorized access to any other user’s Standard Practice Account;
e. modify or attempt to modify or in any way tamper with, circumvent, disable, damage or otherwise interfere with the Services;
f. access or use the Services in a way that may infringe upon the intellectual property or other rights of Standard Practice or any third party, including, without limitation, trademark, copyright, privacy, or publicity rights;
g. provide false, inaccurate or misleading information;
h. reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof (including any App), except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation;
i. modify, adapt, translate or create derivative works based upon the Services or any part thereof, except and only to the extent the foregoing restriction is expressly prohibited by applicable law; or
j. copy, distribute, transfer, sell or license all or part of the Services;
k. transfer the App to, or use the App on, a device other than the Authorized Device;
l. intentionally interfere with or damage operation of the Services or any user’s enjoyment of the Services, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code.
m. take any action to circumvent, compromise or defeat any security measures implemented in the Services;
n. use the Services to access, copy, transfer, retransmit or transcode information, Standard Practice logos, marks, names or designs or any other content in violation of any law or third party rights; or
o. remove, obscure, or alter Standard Practice’s (or any third party’s) copyright notices, trademarks, or other proprietary rights notices affixed to or contained within or accessed through the Services.
We reserve the right, but do not have the obligation, at our sole discretion to terminate any user’s access to the App and Services if they violate these prohibitions or any other provision of these Terms.
Term
These Terms are effective beginning when you accept the Terms or first download, install, access, or use the Services, and ending when terminated as described below.
Termination
a. Termination by Standard Practice. Without limiting other remedies, Standard Practice may immediately terminate or suspend your access to and/or use of the Services and remove, subject to any regulatory retention requirements, any material from the Services or our servers, in the event that you breach these Terms or for any other reason or no reason at all. Notwithstanding the foregoing, we also reserve the right to terminate, limit or suspend your access to or use of the Services at any time and for any reason or no reason, including: (i) where we determine in our sole discretion that such action is reasonable in order to comply with legal requirements or to protect the rights or interests of Standard Practice or any third party; or (ii) in connection with any general discontinuation of the Services. We also reserve the right to modify the Services at any time without notice to you. We will have no liability whatsoever on account of any change to the Services or any suspension or revocation of your access to or use of the Services.
b. Termination by You. You may terminate acceptance of these Terms at any time by permanently deleting the App in its entirety from the Authorized Device, whereupon (and without notice from Standard Practice) any rights granted to you herein will automatically terminate. If you fail to comply with any provision of these Terms, any rights granted to you herein will automatically terminate. In the event of such termination, you must immediately delete the App from the Authorized Device.
Effect of Termination
Upon termination of these Terms: you understand and acknowledge that we will have no further obligation to provide or allow access to your Standard Practice Account or the Services. Upon termination, all licenses and other rights granted to you by these Terms will immediately cease. Standard Practice is not liable to you or any third party for termination of the Services or termination of your use of the Services. UPON ANY TERMINATION OR SUSPENSION, ANY INFORMATION THAT YOU HAVE SUBMITTED, UPLOADED OR OTHERWISE MADE AVAILABLE ON, TO OR THROUGH THE SERVICES OR THAT WHICH IS RELATED TO YOUR STANDARD PRACTICE ACCOUNT MAY NO LONGER BE ACCESSED BY YOU. Termination of these Terms shall not relieve either party of liability for any act, omission, occurrence or liability occurring prior to the termination of these Terms. Furthermore, any termination of these Terms will not relieve you of your obligations to pay any monies due or owing to Standard Practice at the time of termination and will not relieve any obligations established prior to termination.
Except as may be required by applicable law or as provided in our Privacy Policy, Standard Practice will have no obligation to store or maintain (or delete or destroy) any information stored in our database or to forward any information to you or any third party.
Intellectual Property Rights
You hereby acknowledge that Standard Practice owns all rights, title and interest in and to the Services and to any and all proprietary and confidential information contained therein (“Standard Practice Information”). The Services and Standard Practice Information, including visual interfaces, graphics, design, compilation, information, computer code (including source code or object code), products, software, services, look-and-feel, and all other elements of the Services, are protected by applicable intellectual property and other laws, including patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof, now or hereafter in force and effect worldwide.
Indemnification
To the fullest extent permitted by law, you agree to indemnify, defend and hold Standard Practice and all of its successors, parents, subsidiaries, affiliates, officers, directors, stockholders, investors, employees, agents, representatives and attorneys and their respective heirs, successors and assigns (collectively, the “Indemnified Parties”), harmless from and against any and all claims, liabilities, losses, damages, costs and expenses, including, without limitation, reasonable attorneys’ fees, incurred by the Indemnified Parties arising out of or relating to (a) your access to, use of or alleged use of, or inability to use the Services; (b) your violation of these Terms, the Services, or any representation, warranty, or agreement referenced herein, or any applicable law or regulation; (c) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property or privacy right; (d) your failure to provide and maintain true, accurate, current and complete Standard Practice Account information; or (e) any disputes or issues between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim. You shall cooperate as fully as reasonably required in the defense of any such claim. You agree not to settle any matter without the prior written consent of Standard Practice.
Disclaimers; No Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. EXCEPT AS REQUIRED BY LAW, STANDARD PRACTICE DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS REGARDING THE SERVICES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, ACCURACY, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE, FITNESS FOR ANY
PARTICULAR PURPOSE, OR ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE OR TRADE. SPECIFICALLY, BUT WITHOUT LIMITATION, STANDARD PRACTICE DOES NOT WARRANT THAT: (A) THE INFORMATION PROVIDED IN, OR THAT MAY BE OBTAINED FROM USE OF, THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE CORRECT, ACCURATE, UP-TO-DATE, OR RELIABLE; (B) THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE (INCLUDING ANY NETWORKS AND SERVERS USED TO PROVIDE ANY OF THE SERVICES); (C) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED BY OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS; OR (D) ANY ERRORS IN THE TECHNOLOGY WILL BE CORRECTED. YOU ASSUME ALL RISK FOR ALL DAMAGES, INCLUDING DAMAGE TO YOUR COMPUTER SYSTEM, AUTHORIZED DEVICE OR LOSS OF DATA THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE SERVICES. YOU HEREBY ACKNOWLEDGE THAT USE OF THE SERVICES IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION PROVIDED BY STANDARD PRACTICE SHALL CONSTITUTE ANY WARRANTY WITH RESPECT TO USER USE OF THE SERVICES. STANDARD PRACTICE DOES NOT GUARANTEE OR ASSUME ANY RESPONSIBILITY FOR ANY SERVICE ADVERTISED OR OFFERED BY ANY THIRD PARTY RELATING TO STANDARD PRACTICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO USER. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO USER. IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 WHICH PROVIDES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE INDEMNIFIED PARTIES OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OPERATING OR DELIVERING THE SERVICES BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OR SUBSTITUTE SERVICES, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR ANY OTHER LEGAL THEORY, WHETHER OR NOT THE INDEMNIFIED PARTIES HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE WHERE SUCH DAMAGES RESULT FROM: (A) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES (INCLUDING ANY NETWORKS AND SERVERS USED TO PROVIDE ANY OF THE SERVICES), (B) YOUR VIOLATION OF THESE TERMS OR ANY REPRESENTATION, WARRANTY, OR AGREEMENTS REFERENCED HEREIN, OR ANY APPLICABLE LAW OR REGULATION; (C) YOUR VIOLATION OF ANY THIRD
PARTY RIGHT, INCLUDING WITHOUT LIMITATION ANY INTELLECTUAL PROPERTY RIGHT, PUBLICITY, CONFIDENTIALITY, PROPERTY OR PRIVACY RIGHT; OR (D) ANY DISPUTES OR ISSUES BETWEEN YOU AND ANY THIRD PARTY. YOU SPECIFICALLY ACKNOWLEDGE THAT THE INDEMNIFIED PARTIES ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. FURTHER, THE INDEMNIFIED PARTIES WILL HAVE NO LIABILITY TO YOU OR TO ANY THIRD PARTY FOR ANY THIRD-PARTY CONTENT UPLOADED ONTO OR DOWNLOADED FROM THE SITE OR THROUGH THE SERVICE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY IN CERTAIN CIRCUMSTANCES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, THE INDEMNIFIED PARTIES’ LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THE SERVICES, YOUR USE OF THE APP, OR THESE TERMS (FOR ANY CAUSE WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM YOUR FAILURE TO PROVIDE STANDARD PRACTICE WITH ACCURATE INFORMATION OR TO CORRECT INACCURATE INFORMATION AND REGARDLESS OF THE FORM OF ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF ONE HUNDRED US DOLLARS (U.S. $100). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.
EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
DISPUTE RESOLUTION BY BINDING ARBITRATION
PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PROVISION CAREFULLY AND UNDERSTAND THAT IT LIMITS YOUR RIGHTS IN THE EVENT OF A DISPUTE BETWEEN YOU AND US. YOU UNDERSTAND THAT YOU HAVE THE RIGHT TO REJECT THIS PROVISION AS PROVIDED IN SECTION 24(b) BELOW.
a. Election to Arbitrate. You and Standard Practice agree that the sole and exclusive forum and remedy for resolution of a Claim be final and binding arbitration pursuant to this Section 24 (the “Arbitration Provision”), unless you opt out as provided in Section 24(b) below or your Claim is subject to an explicit exception to in this Arbitration
Provision. As used in this Arbitration Provision, “Claim” shall include any past, present, or future claim, dispute, or controversy involving you (or persons claiming through or connected with you), on the one hand, and us on the other hand, relating to or arising out of these Terms, and/or the activities or relationships that involve, lead to, or result from these Terms, including the validity or enforceability of this Arbitration Provision, any part thereof, or the Terms. Claims are subject to arbitration regardless of whether they arise from contract; tort (intentional or otherwise); a constitution, statute, common law, or principles of equity; or otherwise, except that both you and Standard Practice retain the right: (a) to bring an individual action in small claims court (a “Small Claims Action”); or (b) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, the misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (an “IP Protection Action”). Claims include matters arising as initial claims, counter‐claims, cross-claims, third-party claims, or otherwise. The scope of this Arbitration Provision is to be given the broadest possible interpretation that is enforceable. This Arbitration Provision shall be construed under and be subject to the Federal Arbitration Act, notwithstanding any other choice of law set out in these Terms.
b. Opt-Out of Arbitration Provision. You may opt out of this Arbitration Provision for all purposes by sending an arbitration opt out notice to help@standardpractice.ai, within thirty (30) days of the date of your electronic acceptance of the terms of these Terms (such notice, an “Arbitration Opt-Out Notice”). The opt out notice must clearly state that you are rejecting arbitration; identify the Terms to which it applies by date; provide your name, address, and social security number; and be signed by you. If you don’t provide Standard Practice with an Arbitration Opt-Out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Claim except with regard to a Small Claims Action or an IP Protection Action, as expressly set forth above.
c. Judicial Forum for Disputes. In the event that (i) you or we bring an IP Protection Action; (ii) you timely provide Standard Practice with an Arbitration Opt-out Notice; or (iii) this “Dispute Resolution by Binding Arbitration” section is found not to apply, the exclusive jurisdiction and venue of any Claim will be the state and federal courts located in New York, New York and each of the parties hereto waives any objection to jurisdiction and venue in such courts. You and we both further agree to waive our right to a jury trial.
d. Informal Dispute Resolution. If a Claim arises, our goal is to learn about and address your concerns and, if we are unable to do so to your satisfaction, to provide you with a neutral and cost effective means of resolving the dispute quickly. You agree that before filing any claim in arbitration, you will try to resolve the Claim informally by
contacting help@standardpractice.ai. Similarly, Standard Practice will undertake reasonable efforts to contact you (if we have contact information for you) to resolve any claim we may possess informally before taking any formal action. If a Claim is not resolved within 30 days after the email noting the Claim is sent, you or Standard Practice may initiate an arbitration proceeding as described below.
e. WAIVER OF RIGHT TO LITIGATE. Unless you timely provide Standard Practice with an Arbitration Opt-out Notice, YOU ACKNOWLEDGE THAT YOU HAVE A RIGHT TO LITIGATE CLAIMS THROUGH A COURT BEFORE A JUDGE OR JURY, BUT WILL NOT HAVE THAT RIGHT IF ANY PARTY ELECTS ARBITRATION PURSUANT TO THIS ARBITRATION PROVISION. THE PARTIES HEREBY KNOWINGLY AND VOLUNTARILY WAIVE THEIR RIGHTS TO LITIGATE SUCH CLAIMS IN A COURT BEFORE A JUDGE OR JURY UPON ELECTION OF ARBITRATION BY ANY PARTY.
f. NO CLASS ACTIONS. You and Standard Practice agree that the arbitration of any Claim shall proceed on an individual basis, and neither you nor Standard Practice may bring a claim as a part of a class, group, collective, coordinated, consolidated or mass arbitration (each, a “Collective Arbitration”). Without limiting the generality of the foregoing, a claim to resolve any Claim against Standard Practice will be deemed a Collective Arbitration if (i) two (2) or more similar claims for arbitration are filed concurrently by or on behalf of one or more claimants; and (ii) counsel for the claimants are the same, share fees or coordinate across the arbitrations. “Concurrently” for purposes of this provision means that both arbitrations are pending (filed but not yet resolved) at the same time.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR STANDARD PRACTICE SHALL BE ENTITLED TO CONSOLIDATE, JOIN OR COORDINATE CLAIMS BY OR AGAINST OTHER INDIVIDUALS OR ENTITIES, OR ARBITRATE OR LITIGATE ANY CLAIM IN A REPRESENTATIVE CAPACITY, INCLUDING AS A REPRESENTATIVE MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. IN CONNECTION WITH ANY CLAIM (AS DEFINED ABOVE), ANY AND ALL SUCH RIGHTS ARE HEREBY EXPRESSLY AND UNCONDITIONALLY WAIVED. Any challenge to the validity of this Section 24(f) shall be determined exclusively by the arbitrator.
g. Arbitration Procedures. The party initiating arbitration shall do so with the American Arbitration Association (“AAA”). The AAA will administer the arbitration under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes then in effect (the “AAA Rules”). If you have any questions concerning AAA or would like to obtain a copy of the AAA Rules, you may call (800) 778-7879 or visit their web site at: www.adr.org. In the case of a conflict between the AAA Rules and this Arbitration Provision, this Arbitration Provision shall control, subject to countervailing law, unless all parties to the arbitration consent to have the AAA Rules apply. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. Arbitration will proceed on an individual basis and will be handled by a sole arbitrator. The single arbitrator will be
either a retired judge or an attorney licensed to practice law and will be selected by the parties from AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within fourteen (14) days of delivery of the Demand for Arbitration, then AAA will appoint the arbitrator in accordance with the AAA Rules. The arbitrator(s) shall be authorized to award any remedies, including injunctive relief, that would be available to you in an individual lawsuit and that are not waivable under applicable law.
Notwithstanding any language to the contrary in this Section 24(g), if a party seeks injunctive relief that would significantly impact other Standard Practice users as reasonably determined by either party, the parties agree that such arbitration will proceed on an individual basis but will be handled by a panel of three (3) arbitrators. Each party shall select one arbitrator, and the two party-selected arbitrators shall select the third, who shall serve as chair of the arbitral panel. That chairperson shall be a retired judge or an attorney licensed to practice law and with experience arbitrating or mediating disputes. In the event of disagreement as to whether the threshold for a three-arbitrator panel has been met, the sole arbitrator appointed in accordance with this Section shall make that determination. If the arbitrator determines a three-person panel is appropriate, the arbitrator may – if selected by either party or as the chair by the two party-selected arbitrators – participate in the arbitral panel. Except as and to the extent otherwise may be required by law, the arbitration proceeding and any award shall be confidential.
h. Arbitration Location. Unless you and Standard Practice otherwise agree, the arbitration will be conducted in the county where you reside, or if you so elect, all proceedings can be conducted via videoconference, telephonically or via other remote electronic means. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Standard Practice submit to the arbitrator, unless the arbitrator determines that a videoconference, telephonic or in-person hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to such rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
i. Arbitration Fees. If we elect arbitration, we shall pay all the administrator's filing costs and administrative fees (other than hearing fees). If you elect arbitration, filing costs and administrative fees (other than hearing fees) shall be paid in accordance with the rules of the administrator selected, or in accordance with countervailing law if contrary to the administrator's rules. However, if the value of the relief sought is $10,000 or less, at your request, we will pay all filing, administration, and arbitrator fees associated with the arbitration, unless the arbitrator finds that either the substance of your claim or the relief sought was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)). In such circumstances, fees will be determined in accordance with the administrator rules. Each party shall bear the expense of its own attorneys' fees, except as otherwise provided by law.
j. Arbitrator's Decision. The arbitrator will render an award within the time frame specified in the administrator rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof.
k. Survival and Severability of Arbitration Provision. This Arbitration Provision shall survive the termination of these Terms. With the exception of Section 24(f) “No Class Actions,” if a court decides that any part of this Arbitration Provision is invalid or unenforceable, then the remaining portions of this Arbitration Provision shall nevertheless remain valid and in force. In the event that a court finds that all or any portion of Section 24(f) “No Class Actions,” to be invalid or unenforceable, then the entirety of this Arbitration Provision shall be deemed void and any remaining Claim must be litigated in court pursuant to Section 24(c).
l. Changes. Notwithstanding the provisions of the “Modification of Terms” section above, if Standard Practice changes this “Dispute Resolution by Binding Arbitration” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to help@standardpractice.ai) within 30 days of the date such change became effective, as indicated in the “Last revised” date above or in the date of Standard Practice’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Claim between you and Standard Practice in accordance with the provisions of this “Dispute Resolution by Binding Arbitration” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
Governing Law
You agree that, except to the extent inconsistent with or preempted by federal law and except as otherwise stated in these Terms, the laws of the State of New York, without regard to principles of conflict of laws, will govern these Terms and any Claim that has arisen or may arise between you and Standard Practice.
General
These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire and exclusive understanding and agreement between you and Standard Practice regarding your use of and access to the Services, and except as expressly permitted above may only be amended by a written agreement signed by authorized representatives of the parties. You may not assign or transfer these Terms or your rights hereunder, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms or any of our rights or obligations under these Terms at any time without notice. The failure to require performance of any provision shall not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of these Terms constitute a
waiver of any subsequent breach or default or a waiver of the provision itself. Use of paragraph headers in these Terms is for convenience only and shall not have any impact on the interpretation of particular provisions. Except as otherwise provided in the Arbitration Provision, in the event that any part of these Terms is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remaining parts will remain in full force and effect.
Survival
In the event of termination of these Terms or the Services, the Terms that by their nature are continuing shall survive such termination, including but not limited to Intellectual Property Rights (Section 20), Indemnification (Section 21), Disclaimers; No Warranties (Section 22), Limitation of Liability (Section 23), Dispute Resolution by Binding Arbitration (Section 24), Governing Law (Section 25), and General (Section 26).
Contact Information
If you have any questions regarding Standard Practice, the Services, or these Terms please email us at help@standardpractice.ai.
Effective December 12, 2023
I. About this Privacy Policy
This Privacy Policy describes how Standard Practice AI Inc. (“Standard Practice,” “we,” or “us”) and its subsidiaries collect and use your personal information that you provide in connection with our products and services, including without limitation (a) our platform and (b) the Standard Practice website available at www.standardpractice.ai, and (c) any other services related to the services described above.
In this Privacy Policy, the above are referred to collectively as the “Services.” This policy describes the choices available to you regarding our use of your personal information and how you can access and update this data. Services include software and services that we own and operate directly, as well as software and services that we market or provide from or on behalf of third parties.
If you have any questions regarding this Privacy Policy, please contact us at help@standardpractice.ai. By using any of the Services you agree to be bound by this policy. If you do not agree to the terms of this Privacy Policy, please do not provide us with any personal information and do not use the Services.
The Services are intended for a general audience. We do not knowingly collect personal information from children under the age of 13. We will delete any personal information collected that we later determine to be from a user younger than the age of 13. If you are a parent or guardian of a child under the age of 13 and you believe he or she has disclosed personal information to us, please contact Customer Service using the contact information below.
The Services are provided to users from systems in the United States. If you are from outside the United States and use the Services, please be aware that the data protection laws in the United States may differ from those of the country where you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to the laws of the United States. In addition, such data may be stored on servers located outside your resident jurisdiction and in jurisdictions that may have less stringent privacy practices than your own. By using the Services or providing us with any information, you consent to the transfer, processing, usage, sharing, and storage of your information, including personal information, in the United States as set forth in this Privacy Policy.
II. INFORMATION WE COLLECT
The categories of personal information we collect depend on how you interact with us and our Services, and the requirements of applicable law. We collect different types of information about you depending on how you interact with us and how you use our Services. As further described below, we may collect information that you provide to us and information that we obtain automatically when you use our Services, and we may additionally obtain information about you from third parties. In order to provide our Services, we partner with or otherwise use third-party companies to perform certain business-related functions on our behalf (“Service Providers”), which may also collect personal information from or about you. In addition to the information below, please see “How We Share Your Information,” for more information about our Service Providers.
A. Information that You Provide to Use
● Contact information
● Information about services ordered or provided;
● Demographic data
● Other communication-related data
B. Information that is Passively or Automatically Collected About You
When providing the Services we, or our Service Providers or other third party vendors, may also collect information about you and your devices, including:
● Device information, such as the operating system version, processor type, memory space, and the like;
● Information about software on your device, including the version of certain software programs and when they were installed and/or upgraded;
● Unique identifiers and browser information, such as preferences, internet addresses, device types, device location, and other similar information;
● System or software-level information, such as derived from logs, configuration files, and other system or software-level information.
C. Information Collected Using Cookies and Similar Technologies
We and our marketing partners, affiliates, analytics providers or Service Providers may use technologies such as cookies, beacons, tags, browser and device fingerprinting, network traffic monitoring, active scripting, recognition technologies, and scripts to analyze trends, administer the Services, track users’ behavior while using the Services, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
For example, we use Google Analytics on our website, which allows us to view information about traffic to our webpage and helps us understand how website visitors use our Services. For more information on Google Analytics (including how it uses data for its own purposes) please visit the Google Analytics Terms of Use, the Google Analytics' Privacy and Data Protection Guidelines and in the Google Privacy Policy.
We may not control these types of tracking technologies and are not responsible for them. However, by using our Services, you understand that you may potentially encounter third-party tracking technologies, and accept that our statements under this Privacy Policy do not apply to the tracking technologies or practices of such third parties.
You may stop or restrict the placement of some types of cookies on your device or remove them by adjusting your preferences as your browser or device permits. You can also consult the “Help” section of your browser for more information (e.g. Internet Explorer, Google Chrome, Mozilla Firefox, or Apple Safari). However, please note that cookie-based opt-outs are typically not effective on mobile applications. You may opt-out of personalized advertisements on some mobile applications by following the instructions for Android, iOS and others.
We may partner with one or more third parties to either display advertising via the Services or to manage our advertising on other sites or services. Our third-party partner(s) may use tracking technologies to gather information about your use of the Services and other websites or services to provide you targeted advertising based upon your browsing activities and interests. If you wish not to have this information used for the purpose or serving you targeted ads, you may be able to opt-out by visiting: http:/www.networkadvertising.org/managing/opt-out or http:/www.aboutads.info/choices.
Please note that we do not recognize nor respond to browser-initiated do-not-track (“DNT”) signals, which are a privacy preference that users can set in certain web browsers, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and developing a common approach to responding to DNT. To learn more about Do Not Track, you can do so here.
Statements regarding our practices do not apply to the methods for collecting information used by these third parties or the use of the information that such third parties collect. We do, however, work with third parties to make efforts to have you provided with information on their practices and any available opportunity to exercise choice. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.
D. Information Relating to Third Parties
You can choose to provide us with information relating to third parties, but only to the extent that such sharing does not violate this Policy or our Terms of Use (collectively, “Third-Party Data”). If you use any feature of the Services that allows you to communicate with or about third parties, either by submitting Third-Party Data to the Services or otherwise permitting the Services to automatically access Third-Party Data in your possession, you acknowledge, represent, and agree (a) that you have the authority of the relevant third party for us to access and use the relevant Third-Party Data, (b) that you have notified these third parties and informed them how their
information is collected and used by Standard Practice to provide the Services, and (c) your sharing of the Third-Party Data complies with our Terms of Use and this Policy.
III. HOW WE USE YOUR INFORMATION
You can choose to provide us with information relating to third parties, but only to the extent that such sharing does not violate this Policy or our Terms of Use (collectively, “Third-Party Data”). If you use any feature of the Services that allows you to communicate with or about third parties, either by submitting Third-Party Data to the Services or otherwise permitting the Services to automatically access Third-Party Data in your possession, you acknowledge, represent, and agree (a) that you have the authority of the relevant third party for us to access and use the relevant Third-Party Data, (b) that you have notified these third parties and informed them how their information is collected and used by Standard Practice to provide the Services, and (c) your sharing of the Third-Party Data complies with our Terms of Use and this Policy.
III. HOW WE USE YOUR INFORMATION
We may use the personal information you submit in order to:
● Communicate With You About Your Use of the Services. We may use the information we collect to contact you for administrative purposes (e.g. to provide services and information that you request or to respond to comments and questions).
● Tell You About Other Products and Services. Subject to your preferences regarding marketing communications, we may also use the information we collect to send you communications such as updates on events, communications relating to products and services offered by us and by third parties, and communications about aspects of the Service we believe will be of interest to you. If you have chosen to provide us with your mobile number and have opted in to these types of communications, we may communicate with you to provide information regarding your Standard Practice account by phone or text message. You may opt out of these communications by following the instructions in each message, or by contacting us at help@standardpractice.com; however, you may continue to receive informational messages from us such as service updates, announcements, and alerts related to the Services. If you do not wish to receive these informational messages, you have the option of deactivating your account and ceasing your use of the Services.
● Provide the Services and Accomplish Our Business Purposes. We use the information we collect to operate, maintain, and provide our Services, such as enabling access to the Services, customer support, or to complete transactions, and to establish or maintain customer and business relationships, improve the Services, provide access to Internet-based and e-commerce activities, perform accounting functions, and conduct other activities as necessary or appropriate in connection with the Services
● Ensure Security and Combat Fraud. We use the information we collect to secure our Services and to verify identity, prevent fraud, and to continually improve these aspects of our Services.
● Perform Analytics, Research and Product Development. We use the information we collect to analyze data usage trends and preferences in order to improve the accuracy, effectiveness, security, usability or popularity of our Services. We further use data in connection with our research on our customer demographics, interests and behavior.
● Customize the Services. We use the information we collect, such as device identifiers, to learn how users interact with our Services in order to personalize the content of our Services.
● Comply with Legal Obligations and Enforce Our Rights. We use information we collect to defend our legal rights, comply with national, state, local, federal, regional or international laws, and to enforce our Terms of Service and this Policy.
● Use of Aggregated Data. We may aggregate, anonymize and/or de-identify information collected from or about you so that the information no longer identifies you (“Aggregated Data”). We use Aggregated Data only as allowed by applicable law.
D. How We Disclose Your Information
There are certain circumstances in which we share information collected through the Services with third parties, as set forth below. Standard Practice does not sell your personal information, including your Health Data.
● With our Successors-in-interest. We will share your information with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings) and, in each case, any due diligence relating thereto.
● With our Service Provides and Other Third Parties. We provide access to or share your information with our Service Providers so they can perform services for us. Examples of such functions include marketing, mailing information, data storage, security, identity verification, fraud prevention, payment processing, legal
services, and maintaining databases. We limit the personal information provided in this context to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
● To Meet our Legal Requirements. We may disclose your information when we have a good faith belief that doing so is necessary to: (i) comply with the law including with subpoenas, search warrants, court orders, and other legal process; and respond to inquiries or requests from government, regulatory, law enforcement, public authorities, or content protection organizations; (ii) protect and defend the legal rights, privacy, safety or property of Standard Practice, its affiliates, subsidiaries, employees, agents, contractors, or its users; (iii) permit us to pursue available remedies, commence, participate in, or defend litigation, or
limit the damages we may sustain; (iv) to prevent harm or to ensure the physical safety of any person, or (v) enforce this Policy or any applicable Terms of Service.
● Your Consent. In certain situations, we may share your information in the event that you consent to or authorize the sharing of your information, such as if you agree to the privacy policies and terms of use of third parties that are integrated with our Services.
● Aggregated Data. We may share Aggregated Data with our affiliates, agents, business partners, research facilities, or other third parties, including your employer.
● Cookies and Other Electronic Technologies. Information is shared as stated in the Section of this Policy entitled “Cookies and Third Party Integrations.”
● Other Users of Our Services. We provide your information to other users of our Services if you choose to make your information publicly available in a publicly accessible area of the Services.
IV. INFORMATION SECURITY
Your data is of the utmost importance to us. We implement and maintain commercially reasonable administrative, technical, and physical data security practices that are intended to protect the confidentiality, integrity, and accessibility of your personal information, including Health Data, and that are appropriate to the volume and nature of the personal information that we process. For example, we use Transport Layer Security (TLS) and other transmission technologies to encrypt your personal information so it cannot be read in transit. In addition, we use secure technology, privacy protection controls, and restrictions on employee access to safeguard your personal information in storage.
Please note, however, that although we employ industry-standard security measures to safeguard the security of your personal information, no transmissions made on or through the Internet are guaranteed to be secure. Therefore, we cannot ensure the absolute security of any information you transmit to us, and you use our Services and provide us with your information at your own risk.
VI. OTHER SERVICES
The Services may contain features supported by, links to, or integrations with third party content. For example:
● If you click on a link to a third-party site while using our Services, you will leave the site you are visiting and be redirected to the site you selected. Standard Practice is not responsible for the privacy practices of these third parties.
● Our Services may include social media features, such as the “Share This” button that allows you to like us on Facebook or share our content on Twitter. These
features may collect your IP address and information regarding your use of the Services.
Because we cannot control the activities of third parties, we do not accept responsibility for any use of your personal information by such third parties, and we do not guarantee that they will adhere to the same privacy policies as described in this Privacy Policy. Instead, your interactions with these features are governed by the privacy statement of the applicable third party. We encourage you to review the privacy policies of any third parties from whom you request services, or that are otherwise integrated with or supporting our Services.
VII. CONTACT US; UPDATES TO THIS POLICY
You can access, update or correct your information, or otherwise ask us questions about this Privacy Policy by contacting us as follows:
Standard Practice AI Inc.
33 Irving Place
New York, NY 10003
We may update this Privacy Policy from time to time to reflect changes to our information practices. When we make changes to this Privacy Policy, we will revise the “Effective Date” at the beginning of this Privacy Policy. If the changes to the Privacy Policy are material, we will notify you within the Services or via email if we have your email address on file.
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